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FAQs

Frequently Asked Questions

Get quick answers about TaxWiz, our AI-powered deduction estimator, refund calculator, and how our service can help you maximise your tax return.

How It Works Get in touch

About TaxWiz

Learn about our platform, who can use it, and how it helps Australian taxpayers.

AI Deduction Estimator

Understand how our AI analyzes your occupation and estimates typical deductions.

Refund Calculator

Learn how our calculator works with ATO tax brackets and residency types.

Data & Security

Information about data security, privacy, and the full tax return service.

About TaxWiz

Everything you need to know about our platform and services.

What is TaxWiz?
TaxWiz is an online platform that helps Australians estimate and lodge their individual tax returns. It features an AI-powered deduction estimator and a tax refund calculator that guide you through every step — even if you're not familiar with tax rules.
Do I need an account to use the estimator?
No. The tax estimation tool is publicly available — you can use it without signing up. Creating an account later lets you save your results and access personalised insights.
Who can use TaxWiz?
Any Australian resident or non-resident who earns income in Australia can use TaxWiz. It's suitable for employees, gig workers (Uber, DoorDash, etc.), students, and freelancers.

AI Deduction Estimator

Understanding our intelligent deduction analysis system.

How does the AI deduction estimator work?
Our AI model analyses your occupation, employment type, income range, and state to estimate the typical work-related deductions claimed by similar taxpayers. It also lists possible deduction items and gives a confidence score showing how reliable the estimate is.
Do I need to provide receipts for the estimate?
No — the estimate is purely indicative. Once you decide to lodge your actual return, you'll need receipts or records for the deductions you claim. The AI will help you understand what documents you should keep.
What does the "confidence score" mean?
The confidence score shows how certain the AI is about your deduction estimate, based on occupation-specific data. A higher score means the estimate is closer to what people in your role typically claim.
Can I search for my occupation easily?
Yes. The Occupation field includes an autocomplete search powered by the OccupationService — just start typing, and you'll see suggestions (e.g. "teacher," "rideshare driver," "IT consultant").

Refund Calculator

How our calculator works with ATO tax brackets and different scenarios.

What happens after I get my deduction estimate?
After reviewing your estimated deductions, click "Calculate My Refund." You'll be taken to the refund form where some fields are already pre-filled. Add your income details, PAYG tax withheld, and residency type — then see your estimated tax refund instantly.
How does TaxWiz calculate my refund?
The refund calculator uses official ATO tax brackets from our database to compute your taxable income, tax payable, and refund (or amount owed). It's based on the financial year you choose.
What if I'm a non-resident for tax purposes?
Simply select Non-Resident in the refund form — the system automatically applies the correct non-resident ATO tax rates.
Can I use TaxWiz for a previous financial year?
Yes. You can choose any recent financial year from the drop-down list when calculating your refund. The system will use the correct ATO tax rates for that year.

Data, Security, and Next Steps

Information about data security, privacy, and the full tax return service.

Is my data saved automatically?
Your data is used for real-time calculation and stored temporarily to generate your estimate. If you create an account or log in, your result will be securely linked to your user profile for future access.
Is my personal information secure?
Absolutely. TaxWiz uses bank-grade encryption (SSL) and complies with Australian Privacy Principles (APPs). Your financial information is never shared without your consent.
Can I lodge my actual tax return through TaxWiz?
Yes. Once you're happy with your refund estimate, you can create an account and proceed to lodge your return through TaxWiz's registered tax agent system, fully compliant with ATO and TPB regulations.
What's the difference between the estimation tool and the full tax return service?
The estimation tool gives you a quick, AI-powered preview of your potential deductions and refund — free and without login. The full tax return service helps you prepare and lodge your official return with the ATO, ensuring all eligible deductions are included.
How do I delete my account?
To delete or deactivate your account, log in and navigate to your Account Settings page. You'll find the option to deactivate your account there. When you deactivate your account, it will be marked as inactive and you'll be logged out immediately. Your data will be retained during the deactivation period, and you can contact support if you wish to reactivate your account later.